Cancellation Policies

When we must cancel or modify programs, we make a decision by 8am on the program day at the latest and:

• Notify all registered participants by email
• Update our online program calendar
• Update our outgoing voicemail on our office phone

We will cancel or modify our programs under the following circumstances:

All Programs

• Air Quality Index of 125 or higher
• Greater than 50% chance of thunderstorms or moderate to heavy rainfall during program time.  We rely on the hourly forecasts from:
• NOAA
• Weather Underground
• Weather related advisory (such as for heat, high winds, etc.) during program time

Paddling Programs

• If sustained winds are over 12 miles per hour
• Wind Speed and Direction Forecasts
• For Connecticut River programs, if the river gauge in Montague City is above 17ft
• If the air and water temperature combined are less than 120 degrees Fahrenheit
• If water quality at our program location is unsafe for boating (we would still run a program if safe for boating but unsafe for swimming).
• Check Connecticut River water quality
• Check water quality dashboard for the Department of Conservation and Recreation
• A program will be suspended at the first sight/sound of thunder or lightning, and we will remain off the water for 30 minutes after the last sight/sound of thunder or lightning.

Winter Programs

• If the “feels like” temperature is below 10 degrees Fahrenheit (for outdoor programs)
• If there is a prediction of weather (snow, ice, etc.) that would make driving to and from the program potentially unsafe.
  

Unusual Circumstances

• If there is a public emergency at our program location
• At any time before or during a program if a situation arises that has an impact on our program's risk management plan or intended staffing ratios